Strategic Plan for the Health Care Complaints Commission (NSW)
Development of the Commission’s first five year strategic plan including working with the Commissioner to define future directions and priorities and then workshopping key issues with groups of staff to develop strategies and implementation plans. The project was later extended to include training sessions for the then 40 commission staff in managing time and prioritising work in order to address inefficiencies occurring as a result of high caseloads; and training for supervisors in management by objectives, delegation and performance monitoring.
Blueprint for a new organisation: Deafness Forum of Australia
Prior to the establishment of the Deafness Forum, people who were hearing impaired, had disorders of the ear or were Deaf were represented by a number of different organisations. This project involved working with stakeholders to isolate common ground and develop a plan for the establishment of a single national peak body to represent the interests of all. The project included organisational design, governance arrangements, specification of programs and services to be provided, budget and funding requirements. It also included recruitment of a new Executive Officer for the consolidated operations.
Volunteer Management Program
The Volunteer Management Program seeks to assist better matching of the supply and demand for volunteers, to improve dissemination of information to groups using volunteers, and to identify better communication strategies to recruit and train volunteers. Nucleus was retained to firstly establish a new State Volunteer Centre in Tasmania, and then to facilitate a national workshop to provide the training and tools needed by all State Centres and regional volunteer referral agencies to formulate business plans and performance monitoring frameworks.
Disability Action Plans
Nucleus has worked with a number of organisations to develop Disability Action Plans to address key elements of legislation including promoting access, inclusion and participation, reducing discrimination and removing barriers to employment. Our methodology involves consultation with people with disability, the establishment of working groups across the organisation to take ownership of actions arising from the plan, and ensuring the alignment of the plan with other organisational plans, policies and frameworks. Clients have included the Department of Treasury & Finance (Victoria) and The Victorian Institute of Forensic Mental Health (known as Forensicare).
the Department of Treasury & Finance (Victoria) and The Victorian Institute of Forensic Mental Health (known as Forensicare).
Review of Specific Grief and Bereavement Services, Victoria
The Victorian Department of Health commissioned Nucleus to review four funded grief and bereavement services. The focus of the review was to determine a future role and focus for the services within the context of the broader health system, involving research into community needs, how current services could best meet needs and structural options and synergies between the four agencies that might maximize client outcomes. Upon acceptance of the report and recommendations, Nucleus was re-engaged to implement the changes proposed including working with the agencies to remake service delivery.
Strategic Plan for Yarra Ranges Health Service
The Yarra Ranges Health Service covers acute hospital, community health and aged care services, across a diverse catchment from metropolitan fringe to remote rural areas. Nucleus was commissioned to identify emerging needs in the area and work with Health Services staff to develop the service model through a series of faciltated planning sessions. The new model has been instrumental in achieving co-ordinated care across services, delivered from central facilities, satellite centres and on an outreach basis. The project involved wide provider, community, staff and advisory committee consultation.
Review of the Victorian HIV/AIDS Service at The Alfred
This review examined future directions for the service (including dedicated in-patient beds at the Alfred Hospital), given the need at the time to refocus existing services and develop new responses to the illness. The review set a context for further discussion through presentation of a summary of the current situation as regards HIV in Victoria, trends, service gaps and areas for development. It also identified a range of potential enhancements which were prioritized as key areas for service development over coming years